Terms of Service

Last Updated: October 22, 2026

Welcome to oscvb.shop.

These Terms of Service ("Terms") govern your access to and use of the website https://oscvb.shop, operated by PINK BEAUTYBEE KARLENGEN, a business registered in Norway.

These Terms explain the conditions applicable to purchases, payments, shipping, returns, refunds, customer responsibilities, and the use of our online store.

By placing an order through our website, you agree to the terms applicable to your purchase, subject to your mandatory rights under applicable consumer protection laws.

Please read these Terms carefully before placing an order.

Nothing in these Terms limits or excludes mandatory consumer rights under applicable European or national consumer protection laws.

1. Company Information

This online store is operated by:

Legal Business Name: PINK BEAUTYBEE KARLENGEN

Business Registration Number: 935 400 120

Registered Business Address:
Vestre Ådal 364
3516
Norway

Country of Registration: Norway

Website: https://oscvb.shop

Customer Service Email: support@oscvb.shop

Telephone: +47 41 31 45 36

For questions about our products, services, or these Terms, please contact our customer support team.

2. Scope of Services

oscvb.shop operates an online retail store offering products to customers in supported European destinations.

Our services include:

• Online product browsing and purchasing

• Order processing and fulfillment

• Free Standard Shipping

• Cash on Delivery payment arrangements

• Customer support

• Returns and refunds

• After-sales assistance

Available shipping destinations are determined by the delivery options presented during checkout and described in our Shipping Policy.

Orders cannot be completed for destinations that we do not support.

3. Customer Eligibility and Responsibilities

By placing an order, you confirm that you have the legal capacity to enter into a purchase contract under applicable law.

Customers agree to:

• Provide accurate and complete order information.

• Supply a valid delivery address and telephone number.

• Provide accurate contact details.

• Cooperate with reasonable delivery arrangements.

• Use our website for lawful purposes.

• Refrain from fraudulent transactions or misuse of our services.

We may contact customers to verify order information where reasonably necessary.

4. Product Information and Availability

We aim to provide accurate product descriptions, specifications, prices, images, and availability information.

Product images are intended to represent the items offered for sale. Minor differences in appearance may occur due to lighting, display settings, or manufacturing variations.

We will not knowingly substitute materially different products without the customer's agreement.

Product availability may change.

If an ordered product becomes unavailable, we will notify the customer and provide appropriate options in accordance with applicable consumer protection laws.

Nothing in these Terms limits statutory rights concerning defective or non-conforming products.

5. Prices and Payment Methods

All product prices are displayed in the currency applicable to the customer's selected market.

The total payable amount will be clearly displayed during checkout before the customer confirms the order.

Accepted Payment Method: Cash on Delivery (COD)

Cash on Delivery is the payment method currently offered by oscvb.shop.

Customers pay for their orders upon delivery through the designated shipping or payment collection provider.

No advance online payment is required.

Standard Shipping Cost: Free

There is no standard shipping fee for eligible orders delivered to supported destinations.

Any applicable mandatory taxes, customs duties, payment charges, or other fees payable by the customer must be disclosed before the purchase contract is concluded, in accordance with applicable law.

Prices may be updated from time to time, but confirmed orders will not be subject to retroactive price increases unless permitted by applicable law and agreed to by the customer.

6. Order Placement and Contract Formation

Customers may place orders through our website by selecting products and completing the checkout process.

Before submitting an order, customers will have the opportunity to review:

• Selected products

• Product quantities

• Total purchase price

• Shipping costs

• Payment method

• Delivery address

After submitting an order, customers may receive an order acknowledgment email.

An automatic acknowledgment of receipt does not necessarily constitute acceptance of the order.

A purchase contract is formed when we accept the order, as communicated through an order acceptance or dispatch confirmation, subject to applicable law.

If an order cannot be fulfilled, we will notify the customer as soon as reasonably possible.

We may decline orders for legitimate reasons, including unavailable inventory, suspected fraud, or unsupported delivery destinations, in accordance with applicable law.

7. Shipping and Delivery

We provide FREE STANDARD SHIPPING to our supported delivery destinations.

Shipping Method: Standard Shipping
Shipping Cost: Free
Payment Method: Cash on Delivery (COD)

Available delivery destinations, order processing times, estimated transit times, and total delivery estimates are communicated in our Shipping Policy and during checkout.

Delivery times are estimates unless a binding delivery date has been expressly agreed.

We will make reasonable efforts to deliver orders within the communicated timeframe.

If delivery is delayed beyond the agreed period, customers retain their statutory rights under applicable consumer protection laws.

For further details, please refer to our Shipping Policy.

8. Customs Duties and Import Taxes

International shipments may be subject to customs clearance, import duties, and applicable taxes.

The treatment of these charges depends on the shipment's origin, destination, and relevant legal requirements.

Any mandatory import-related charges payable by customers must be disclosed before the customer is bound by an order, in accordance with applicable consumer protection and pricing transparency laws.

We do not impose undisclosed mandatory charges.

Customers may contact support@oscvb.shop for information about charges applicable to their delivery destination.

9. Cash on Delivery Responsibilities

For Cash on Delivery orders, customers must pay the applicable order amount upon delivery using the payment arrangements supported by the designated carrier.

Customers should ensure that:

• Their delivery information is accurate.

• Their contact telephone number is valid.

• Someone is available to receive the package.

• Payment can be completed upon delivery.

If a customer wishes to cancel an order before dispatch, they should contact us as soon as possible.

Refusing delivery does not automatically replace the requirement to communicate a clear withdrawal decision where applicable law requires such communication.

We will not impose unlawful penalties or undisclosed fees for refused deliveries.

10. Right of Withdrawal

Eligible consumers generally have a statutory 14-day right of withdrawal for qualifying distance purchases, subject to applicable legal exceptions.

The withdrawal period generally begins when the consumer, or a designated third party other than the carrier, receives the goods.

To exercise the right of withdrawal, customers must notify us through a clear statement before the withdrawal period expires.

Email: support@oscvb.shop

After communicating a valid withdrawal decision, customers generally must return the goods within 14 calendar days.

Certain goods may be exempt from withdrawal rights under applicable law, including clearly personalized goods and certain sealed hygiene products after being unsealed.

For further information, please refer to our Return & Refund Policy.

11. Returns and Refunds

Returns and refunds are handled in accordance with our Return & Refund Policy and applicable consumer protection laws.

For qualifying statutory withdrawals, reimbursement will be made without undue delay and generally no later than 14 calendar days after we receive the withdrawal notification.

Where legally permitted, reimbursement may be withheld until we receive the returned goods or the customer provides evidence of having sent them back, whichever occurs first.

Because our store accepts Cash on Delivery, eligible refunds will be arranged through an appropriate reimbursement method in accordance with applicable law.

Where an alternative reimbursement method requires customer agreement, we will obtain that agreement and will not impose additional fees.

For assistance, please contact:

support@oscvb.shop

12. Damaged, Defective, or Incorrect Products

If a product arrives damaged, defective, incomplete, or does not match its description, customers should contact our support team.

Email: support@oscvb.shop

Please include your order number, a description of the issue, and photographs where available.

Depending on the circumstances and applicable law, customers may be entitled to:

• Repair

• Replacement

• Price reduction

• Refund or contract termination

Statutory remedies will be provided without costs that applicable law requires the seller to bear.

Nothing in these Terms limits mandatory legal guarantees or other statutory consumer rights.

13. Order Cancellation

Customers wishing to cancel an order before dispatch should contact us as soon as possible.

Email: support@oscvb.shop

We will attempt to process cancellation requests before shipment.

If an order has already been dispatched, customers may still exercise applicable statutory withdrawal rights.

Any cancellation or refund will be handled in accordance with applicable law and our Return & Refund Policy.

14. Customer Support and Complaints

Customers may contact our support team regarding:

• Product inquiries

• Order status

• Shipping and delivery

• Cash on Delivery payments

• Returns and refunds

• Damaged or defective products

• Complaints and general questions

Customer Service Email: support@oscvb.shop

Telephone: +47 41 31 45 36

We aim to review and respond to customer inquiries within a reasonable timeframe.

15. Privacy and Personal Data

We process personal information in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR), as applicable in Norway through the European Economic Area.

Personal information may be processed for purposes including:

• Order processing and fulfillment

• Shipping and delivery

• Cash on Delivery administration

• Customer support

• Returns and refunds

• Legal compliance

• Website security

For further information about how we collect, use, store, and protect personal information, please refer to our Privacy Policy.

16. Intellectual Property

Original website content owned by PINK BEAUTYBEE KARLENGEN, including text, graphics, logos, and design elements, is protected by applicable intellectual property laws.

Unauthorized reproduction, distribution, or commercial exploitation of protected materials is prohibited unless permitted by law or authorized by the relevant rights holder.

Third-party trademarks, product names, and other intellectual property remain the property of their respective owners.

17. Prohibited Uses

Customers may not use our website to:

• Engage in fraudulent or unlawful activities.

• Transmit malicious software or harmful code.

• Attempt unauthorized access to our systems.

• Interfere with website security or functionality.

• Misrepresent identity or payment information.

• Infringe intellectual property rights.

• Violate applicable laws or regulations.

We may restrict access where reasonably necessary to prevent misuse, subject to applicable law.

18. Third-Party Services

Our website operates using Shopify's e-commerce infrastructure and may rely on third-party service providers for shipping, customer support, and other operational activities.

We remain responsible for fulfilling our contractual and statutory obligations to customers, regardless of our use of third-party providers.

External websites or services may have their own terms and privacy policies.

19. Limitation of Liability

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited under applicable consumer protection laws.

PINK BEAUTYBEE KARLENGEN remains responsible for its obligations relating to product conformity, delivery, refunds, and other mandatory consumer rights.

To the extent permitted by law, we are not responsible for losses caused solely by circumstances beyond our reasonable control, provided this does not affect mandatory statutory rights or remedies.

20. Force Majeure

We will not be responsible for delays caused by extraordinary events beyond our reasonable control to the extent permitted by applicable law.

Such events may include:

• Natural disasters

• Severe transportation disruptions

• Government restrictions

• Major logistical interruptions

• Other exceptional circumstances

If such events affect order fulfillment, we will take reasonable steps to inform affected customers.

Mandatory rights concerning late delivery, cancellation, and refunds remain unaffected.

21. Governing Law and Consumer Rights

These Terms are governed by the laws of Norway, subject to applicable mandatory consumer protection provisions.

Where customers are protected by mandatory consumer laws in their country of habitual residence, this choice of law does not deprive them of those protections.

Nothing in these Terms restricts consumers' rights to bring proceedings before a competent court under applicable jurisdiction rules.

22. Complaints and Dispute Resolution

If you have a complaint concerning a product, order, payment, or service, please contact us first.

Email: support@oscvb.shop

Telephone: +47 41 31 45 36

We will review complaints and seek to resolve disputes fairly.

Consumers may also have access to competent consumer protection authorities, alternative dispute resolution bodies, or courts under applicable national and European laws.

Where legally required, we will provide information concerning competent dispute resolution bodies and applicable participation obligations.

Nothing in this section restricts customers' statutory rights.

23. Changes to These Terms

We may update these Terms to reflect changes in our business operations, services, legal requirements, or website functionality.

The latest version will be published on this page with a revised "Last Updated" date.

Changes will not retroactively alter existing customer contracts unless permitted by applicable law.

Where required, we will provide appropriate notice of material changes.

24. Contact Information

For questions concerning these Terms of Service, please contact:

Store Name: oscvb.shop

Legal Business Name: PINK BEAUTYBEE KARLENGEN

Business Registration Number: 935 400 120

Registered Business Address:
Vestre Ådal 364
3516
Norway

Website: https://oscvb.shop

Customer Service Email: support@oscvb.shop

Telephone: +47 41 31 45 36

Thank you for shopping at oscvb.shop.