Return & Refund Policy

Last Updated: October 22, 2026

Welcome to oscvb.shop, operated by PINK BEAUTYBEE KARLENGEN, a business registered in Norway under registration number 935 400 120.

We are committed to providing customers with a transparent and fair shopping experience. This Return & Refund Policy explains your rights regarding order cancellations, returns, refunds, damaged or defective products, and statutory consumer protection.

Nothing in this policy limits or excludes your mandatory rights under applicable European and national consumer protection laws.

1. 14-Day Right of Withdrawal

If you are an eligible consumer purchasing goods online, you generally have the right to withdraw from your purchase within 14 calendar days without providing a reason, subject to applicable legal exceptions.

The withdrawal period generally begins on the day you, or a third party designated by you other than the carrier, takes physical possession of the goods.

For orders containing multiple items delivered separately, the withdrawal period generally begins when the final item is received.

To exercise your right of withdrawal, you must notify us of your decision through a clear statement before the withdrawal period expires.

Email: support@oscvb.shop

Telephone: +47 41 31 45 36

You may use the model withdrawal form provided in Section 13, but its use is not mandatory.

2. How to Request a Return

To request a return, please contact our customer support team.

Email: support@oscvb.shop

Please provide:

• Your order number

• Your full name

• The product you wish to return

• Your contact information

• A brief description of the issue, if applicable

For statutory withdrawals, customers are not required to provide a reason.

Our customer support team will provide the appropriate return instructions and return address.

Please do not send products to our registered business address unless we have specifically confirmed that it is an authorized return location.

Contacting customer support for return instructions does not restrict your statutory right of withdrawal.

3. Return Timeframe

After notifying us of your decision to withdraw, you must send the goods back without undue delay and no later than 14 calendar days after communicating your withdrawal.

The return deadline is met if you dispatch the goods before the 14-day period expires.

We recommend keeping proof of shipment until the return has been completed.

4. Condition of Returned Products

Customers may inspect and handle products to the extent necessary to establish their nature, characteristics, and functioning, as they would reasonably be permitted to do in a physical store.

Customers may be responsible for any diminished value resulting from handling beyond what is necessary for that purpose, where applicable law permits.

Where reasonably possible, please return products with their original accessories, manuals, and packaging.

Missing or damaged original packaging does not automatically invalidate a statutory right of withdrawal.

5. Return Shipping Costs

For returns involving defective, damaged, incorrect, or non-conforming products, PINK BEAUTYBEE KARLENGEN will cover the return shipping costs where required by applicable law.

For returns made under the statutory 14-day right of withdrawal without a product defect:

Return Shipping Cost Responsibility: [Confirm whether the merchant or the customer pays the direct return shipping costs.]

Any obligation for customers to bear direct return shipping costs must be disclosed before the purchase contract is concluded, as required by applicable law.

No undisclosed return fees will be imposed.

6. Refund Eligibility

Refunds may be provided in the following circumstances:

• A valid exercise of the statutory right of withdrawal

• Receipt of a defective or non-conforming product

• Receipt of an incorrect product

• A confirmed lost shipment where the seller remains responsible

• A valid cancellation due to failure to deliver

• Other circumstances where a refund is required by applicable law

Refund requests will be reviewed in accordance with the circumstances of the purchase and applicable consumer protection laws.

7. Refund Processing Time

For a valid statutory withdrawal, we will reimburse the payments received from you without undue delay and no later than 14 calendar days after receiving your withdrawal notification.

Where legally permitted, we may withhold reimbursement until we have received the returned goods or you have provided evidence of having sent them back, whichever occurs first.

Refunds for defective or non-conforming goods will be handled within the timeframes required by applicable law.

We do not impose unlawful refund processing fees.

8. Refund Method for Cash on Delivery Orders

oscvb.shop accepts Cash on Delivery (COD) as its payment method.

Customers pay for their orders upon delivery according to the payment arrangements presented at checkout.

As COD payments are collected upon delivery, refunds cannot automatically be returned to an original online card payment method.

COD Refund Method: [Confirm the actual refund method, such as bank transfer.]

Where applicable law requires reimbursement through the same means of payment, an alternative method will be used only with the customer's express agreement and without additional fees.

We will request only the information reasonably necessary to process refunds securely.

9. Refund of Shipping Charges

We offer FREE STANDARD SHIPPING for eligible orders.

For valid statutory withdrawals, any eligible standard outbound delivery charges paid by the customer will be reimbursed where required by applicable law.

As our standard shipping charge is free, there is normally no outbound standard shipping fee to refund.

Return shipping costs are addressed separately in Section 5.

10. Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, incomplete, or contains an incorrect product, please contact our customer support team.

Email: support@oscvb.shop

Please include:

• Your order number

• A description of the issue

• Photographs of the product or packaging, where available

We will review the issue and provide an appropriate remedy in accordance with applicable consumer protection laws.

Depending on the circumstances, remedies may include:

• Repair

• Replacement

• Price reduction

• Refund or termination of the purchase contract

Where the seller is legally responsible, required remedies will be provided without costs to the customer.

Customers' statutory rights are not dependent on reporting a defect within an arbitrary short period or providing photographs where these are not legally required.

11. Exceptions to the Right of Withdrawal

Certain goods may be exempt from the statutory right of withdrawal where an exception is permitted by applicable law.

Examples may include:

• Goods made to the customer's specifications or clearly personalized

• Sealed goods unsuitable for return for health protection or hygiene reasons after being unsealed

• Goods that are liable to deteriorate or expire rapidly

• Other goods expressly exempted under applicable consumer protection legislation

Exceptions apply only where the relevant legal conditions are satisfied.

These exceptions do not affect statutory rights concerning defective or non-conforming products.

12. Order Cancellation Before Dispatch

If you wish to cancel an order before it has been dispatched, please contact us as soon as possible.

Email: support@oscvb.shop

We will attempt to process cancellation requests before shipment.

If an order has already been dispatched, customers may still exercise applicable statutory withdrawal rights.

13. Model Withdrawal Form

You may use the following form to notify us of your decision to withdraw from an eligible purchase.

Use of this form is optional.

To:

PINK BEAUTYBEE KARLENGEN
Vestre Ådal 364
3516
Norway

Email: support@oscvb.shop

I/We hereby give notice that I/we withdraw from my/our contract of sale of the following goods:

Product(s): __________________________

Order Number: _______________________

Ordered On: _________________________

Received On: ________________________

Consumer Name: _____________________

Consumer Address: ___________________

Date: ______________________________

Signature: __________________________
(Only required if this form is submitted on paper.)

14. Customer Support and Company Information

For questions about returns, refunds, cancellations, or consumer rights, please contact:

Store Name: oscvb.shop

Legal Business Name: PINK BEAUTYBEE KARLENGEN

Company Registration Number: 935 400 120

Registered Business Address:
Vestre Ådal 364
3516
Norway

Website: https://oscvb.shop

Customer Service Email: support@oscvb.shop

Telephone: +47 41 31 45 36

We aim to respond to customer inquiries within a reasonable timeframe.

15. Changes to This Policy

We may update this Return & Refund Policy to reflect changes in our business operations or applicable legal requirements.

Any updates will be published on this page with a revised "Last Updated" date.

Changes will not retroactively reduce rights arising under existing purchase contracts.

Thank you for shopping at oscvb.shop.